Over the last few years, the IT landscape has changed significantly (probably unsurprising to hear). As a support company, the use of “Remote Monitoring and Management” tools (RMM) has spread rapidly across the industry from being a “big business only” tool, now suitable for all sizes of company. We even use it as standard in our support service to monitor our customer networks.
RMM software is a tool Managed Service Providers (MSPs) like EPX (and in-house IT personnel in larger companies) use to monitor, support, as well as update multiple devices remotely.
This software makes it easier for businesses to track the performance of devices across a wide network. With RMM software, businesses and MSPs can simply and effectively increase their network reliability, proactively decrease the risk of cyberattacks, as well as prevent system failures.

What is Remote Monitoring and Management Software?
If you are unfamiliar with remote monitoring and management software, you’re not alone. RMM is a type of IT software that allows in-house IT personnel and MSPs to monitor a company’s devices, endpoints, as well as networks remotely. Remote monitoring and management software (also called network management software) gets installed on all of a company’s devices. This software allows IT personnel to remotely monitor the health and status of all devices and servers on a network.
This allows IT teams to identify problems on any device remotely. And quickly fix these issues over a secure connection before the problem escalates. RMM software has then proven extremely beneficial to companies of all sizes. Allowing technicians to quickly access device information from any location and provide support. If your business has yet to take advantage of the benefits network management software can provide, you may want to take a moment to consider doing so this year. Here is a look at just a few of the reasons you should make investing in RMM a priority.
The benefits of RMM to your business – and why this matters:
Contact us for more details, explore our range of services, and find out how we can help you today.