We run your new EPX service in parallel with your existing contract before your old agreement ends. This overlap is provided free of charge and gives us time to fully onboard your systems. You are never without cover at any point during the transition.
Switch IT provider.
Zero disruption.
Guaranteed.
Dozens of UK businesses have moved to EPX without a single hour of downtime. We handle everything so you can stay focused on running your business.
Book a Free Consultation How it Works
★★★★★ MSP 501 ranked 2023, 2024 & 2025. Cyber Essentials Plus certified.
Our Promise to You
The EPX Risk-Free Guarantee
Not completely satisfied in the first 60 days? We refund your fees in full. No questions asked.
60
Day window
£500
Paid to you
The fears keeping businesses stuck with the wrong IT provider
Most business leaders know their IT support is underperforming.
The reason they stay? Fear of what switching will cost them. Here is the reality.
01
"We cannot afford the downtime"
Switching providers does not mean switching off. Our overlap onboarding means your old contract continues with full support until we are completely ready. We have never caused a single hour of business downtime during a migration.
02
"It will distract the team for months"
After one initial briefing, your team hands over completely. Our Transition Manager owns every detail, every third-party call, and every deadline. Your staff carry on working. We do the heavy lifting.
03
"What if the new provider is no better?"
We back our service with a written 60-day money-back guarantee. If you are not completely satisfied, we refund your fees in full and pay you £500 on top. We only win when you are genuinely delighted.
The average EPX client switches from their old provider within 4 weeks, with zero disruption to daily operations. Most say the hardest part was deciding to make the call.
Six steps. No surprises. No disruption.
Every EPX migration follows the same proven process. You know exactly what is happening at every stage.
01
Overlap Your Current Contract
We start your EPX service before your old contract ends. Both run in parallel, eliminating any risk of a support gap. We provide free support during the overlap period.
Zero support gaps.
02
Minimal Team Involvement
One initial briefing is all we need. We gather the access details and documentation, then your staff go back to work. We take it from there.
One briefing. That is it.
03
We Handle All Third Parties
Internet providers, software vendors, hardware suppliers. We contact them directly, manage the handovers, and coordinate every detail on your behalf.
Full vendor coordination.
04
Dedicated Transition Manager
You get one named point of contact who owns your migration from day one. No passing between departments. No repeated explanations. Full accountability.
Single point of contact.
05
Clear Timeline. No Guesswork.
Before we begin, you receive a written timeline showing every stage, every deadline, and every milestone. You know exactly what is happening and when.
Full transparency.
06
Ongoing Support After Go-Live
The relationship does not end at go-live. We monitor your systems closely for the first 90 days and schedule regular check-ins to make sure everything performs.
90-day post-migration care.
Try EPX completely risk-free for 60 days
We are confident you will not want to go back once you experience genuinely proactive IT support. But we are not asking you to take that on faith.
If for any reason you are not completely satisfied within the first 60 days, we refund every penny. No disputes. No small print. No awkward conversations.
- Full refund of all fees paid in the first 60 days
- Additional £500 payment for the inconvenience
- No tie-in clauses during the migration period
- Written guarantee included in every contract
- We will assist in transferring back at no cost if needed
EPX Risk-Free Guarantee
Every new client. Every contract.
60
Day window
£500
Paid to you
Plus a full refund of all fees paid. No questions. Just a handshake and a farewell.
See what our clients think
EPX go above and beyond and to deliver great customer service
Speedy IT solutions delivered in a friendly and understandable manner. Staff always willing to go above and beyond!
Great company. Extremely knowledgeable and very helpful. Nothing too much trouble.
Would highly recommend them.The whole team goes above and beyond, in helping solve any issues that arise. It's always nice to have their backup.
Great service ,Swift response to my request for assistance Explained the problem in a message and how to resolve the problem. Without the need for a call Great service Highly recommend
Recently became a client of EPX. The whole team have been professional but friendly and helpful with all the issues we've raised. Highly recommended if you want a 1st class IT service. Thankyou EPX.
We’ve worked with EPX across support, projects, and security. The team is responsive and professional, and they take time to explain issues and solutions clearly. It feels like a true partnership rather than just a vendo...Read more
EPX has been a reliable partner for us. They listen carefully, document everything clearly, and follow through on every action. We feel confident our infrastructure is being looked after.
We rely on EPX for day-to-day IT support and escalations. They’re proactive, pragmatic, and always focused on helping us keep the business moving.
Switching to EPX has been smooth. Support is fast, friendly, and thorough.
EPX keeps our systems stable and communication is excellent.
Quick response times and clear updates throughout. Couldn’t ask for more.
0
Hours of downtime across all migrations
4 wks
Average time from sign-off to go-live
50+
Businesses successfully transitioned
100%
Clients still with EPX after migration
Common questions before switching
Straight answers to the questions every business leader asks before making the move.
How does EPX prevent support gaps when switching?
Does switching disrupt the internal team?
Does EPX handle third-party vendors during the switch?
What is the role of the Transition Manager?
Is there a cost for the overlap period?
What if we are mid-contract with our current provider?2
Tired of poor IT support?
Try EPX risk-free. Book a no-obligation 30-minute call and we will walk you through exactly how a migration works for your business. No sales pressure. No commitment.
Book a Free 30-Minute Call Call Us Direct
Protected by the EPX 60-day money-back guarantee. Your risk is zero.
