About EPX IT

Alex has over 10 years' experience working in a combination of IT, Telecoms, Logistics and Customer Service rolls. Currently he's the Helpdesk Team Leader for EPX.

While he spends a lot of time with his young family, Alex loves his live music, comedy, and cinema he is also a fan of Reading, Wargaming and Gardening.

Alisha brings 4 years of sales and 6 years of customer service combined within the telecommunication industry. She has graduated with a BSc in Business & Management, with financial industrial experience. As a Personal Consultant/ Account Manager, Alisha is dedicated towards catalysing client's business' growth and development. Happy clients equal to the best work completed.

In Alisha's personal life, she likes to gym, play tennis and read anything history related. She rarely declines a social event.

Amy has worked in business and administration for over 20 years in various roles from assistant through to the owner.

Outside of work, Amy loves to spend time with her husband and three children.

She loves dancing and theatre and is a keen performer regularly taking to the stage when she can.

Bodil has worked in an account's environment for many years, dealing with all aspects of company finances and day-to-day bookkeeping. Always has a very keen eye on the detail to keep everything in order. In her spare time, Bodil enjoys gardening and family life with her 2 daughters.

Elliot is an IT professional with five years of experience in the technology sector and
counting. He specializes in network administration and infrastructure, and in 2022, he earned his CCNA certification, further demonstrating his knowledge in networking technologies. 

Elliot is committed to leveraging his skills to optimize IT systems and deliver reliable,
efficient solutions. As an IT professional Elliot has a strong passion for emerging technologies, He continuously seeks to expand his expertise and stay ahead of industry trends, delivering practical and innovative solutions for complex technical challenges.

Beyond his technical interests, he enjoys competing at the highest level of gaming, While
also finding enjoyment creating playlists with a particular passion for house & jungle music. 

Outside of the digital world, Elliot enjoys traveling abroad, exploring new experiences and
creating lasting memories.

Ethan has had a deep passion for all things IT related. He went on to study IT in college for 2 years and after that decided he wanted to pursue a career in the field.

Outside of work, Ethan loves spending time watching TV and films or playing on his gaming PC or console.

Harri brings a strong background in customer-facing and care roles, combined with a keen eye for detail and a growing passion for technology and communication. Her drive to bridge gaps between people and ideas naturally led her to the Marketing Executive role at EPX, where she supports different campaigns and initiatives.

Outside of work, Harri is a busy mum of two young children. She enjoys day trips with friends and family, devours books, and challenges herself with weekly board game nights, a big kid but ready to rise to any challenge.

Client relationships don’t grow by accident, they grow when someone genuinely cares whether your business is succeeding.

That’s what drives Jish. With over 10 years of experience across account management, business development and client success, he’s built a career around helping organisations grow through stronger partnerships and better commercial outcomes.

At EPX IT, Jish works alongside clients to make sure their technology and service support real business goals. From proactive account management to improving the day-to-day client experience, he focuses on building trusted partnerships that create long-term value.

Prior to EPX IT, Jish held leadership roles, where he led sales and retention teams, launched new services and delivered significant revenue growth through customer retention and strategic account development.

He’s passionate about the details that often matter most, the KPI reviews, the operational improvements and the conversations that turn a supplier relationship into a genuine partnership.

Outside of work, Jish enjoys travelling, exploring new places around the UK, and taking spontaneous road trips with his wife. At home, he’s usually in the kitchen acting as the family’s self-appointed chef, often cooking for both his wife and their dachshund, Roxy the Doxy, before heading out for a long walk together.

Kyle started working at 17, based onsite at an upmarket residential estate, where he oversaw all manner of devices from IP phones, cable modems, and TV set-top boxes, assisting residents with any tech queries on the site systems. From there, he moved to the Middle East (Doha, Qatar) and spent a few years working for a telecoms company, helping to set up some of the first hub base stations for cell networks and even getting a chance to see the emergence of virtualized server environments from Microsoft and Cisco in 2008. This was also the time he trained and earned his MCSE certification. After this, he went on to work for a local college in South Africa doing desktop support and trained in the evenings to earn his CCNA certification, this was in 2010.

He has gone on since to work for different companies, applying his skills in person and remotely, and has met many amazing people over the years, all of whom have shaped him in some form or another

Lyle got into computers from a young age, being able to use and operate them before being able to even read. Like many tech enthusiasts, he got their start in IT through gaming, setting up LAN parties and geeking out reading PC hardware magazines. He always found satisfaction in solving difficult problems, which naturally made them the go-to person for friends and family with technical issues.

After completing their high school education, Lyle earned a BSc in IT and started working for a South African MSP. There, as part of a 2-person team, he provided support to 200 clients and learned a lot of valuable skills that led him to where he is today with EPX. He is currently a part of the EPX helpdesk team, and his number one mission is to provide friendly and efficient support with genuine care that our clients’ issues are resolved.

When he is not working, he likes to unwind by hanging out with friends either in person or playing games online, listening to music and braaiing (BBQ) every Friday with family as tradition.

Mark has been in ICT for the past 15 years. Building complete network infrastructures, including server rooms from the ground up and administrating them afterwards. He has taken the role of Project Manager on many systems for the scientific community and International Space Agencies such as Magnetometers, Ionosondes, Space Weather Warning Centres, etc.

Mark joined EPX as a Service Desk Engineer, ready to solve any issues that arise by applying critical thinking.

In his spare time he enjoys fishing, camping and getting to build anything from wood with his bare hands.

With over 7 years of experience in IT Michael brings a wealth of knowledge to the team. Starting off as an apprentice and now currently managing the escalations department.

When not at working Michael likes to going for walks with the family with his son. Along with testing with his home network environment!

He likes to keep up to date with the latest tech news especially UniFi.

Nathan has been in customer facing roles for over 15 years, including the NHS before Joining EPX in April 2024. Nathan became a father for the first time in May 2024 and now enjoys his time with his family and any spare time travelling and watching Manchester United.

Paul has worked in IT long enough to qualify as the company fossil.

He is a black belt in Origami, enjoys vegetarian cookery, growing hot chilis and organic veg, skiing, walking, weekends away in the campervan, a craft beer or two, and Bluegrass.

Robert fell in love with all IT things since switching on his Windows 3.1 PC back in 1996.

He has been in the industry for 21 years performing various roles such as Help Desk Admin, Mainframe Operator, Programmer, Field Technician, Senior Technician, and Server/Application Monitoring and Automation. The constant changing IT environment fuels his enthusiasm for IT.

His non-work activities include home DIY, watching sports and fishing.

Sam fell in love with technology after receiving his first iPod as a child. From then, he started as an IT apprentice at 16, and since he’s accrued 10 years’ experience in IT Infrastructure & Operations in both managed service provider and enterprise environments.

Sam has previously led complex infrastructure projects, improved documentation &
processes, and handled high level escalations. He is focused on delivering secure, scalable and resilient IT platforms.

Outside of work, Sam is a technology enthusiast who has a passion for high quality audio.
Sam runs a home lab & smart home, designs & prints his own 3D prints, dabbles in digital
music production and, just occasionally, will venture to Scotland for a camping trip!

With over a decade of experience in customer service, Sophie has refined her skills in communication, problem-solving, and creating positive experiences for clients. With a passion for helping others and dedication to excellence being the driving forces behind her career.

Outside of work, Sophie enjoys creative hobbies including sewing, cooking, baking, painting, and yoga. She's also got a fantastic green thumb for growing her own vegetables and has recently tried to start growing a cut flower garden with dahlias taking the lead as her favourite flower!

Thomas's experience in IT began from learning about PC hardware and then building desktop computers for friends. He is now working within the escalations team to resolve complex issues, with a keen interest in networking. 

Born in the year 1990, Tom is originally from London having mainly worked within hospitality and retail for 16+ years and finally decided to follow his passion for IT originating from a programmer Dad and a love for videos games and anything tech related. Due to a love for science and wanting to further this, studied Human Biology at Staffs Uni achieving a degree but found a love for hospitality as a job while studying at university. Tom followed his passion for food, drink and customer service by working as a chef for 9 years on and off and moving into pub management by the end. Soon after becoming a Father, Tom made the decision to try and get back to his roots within IT and with the vastly better work hours and future career prospects started looking for an IT Engineer apprenticeship and happened to stumble across EPX! After successfully securing the apprenticeship role at EPX he is very happy and looking forward to advancing his knowledge and skills within IT with aspirations of advancing within EPX as he says he has found his home.

After studying IT for two years in college, William decided he wanted to do an apprenticeship in the field.

Playing on his PC is his main pastime when he is not at work.