Technology has come on in leaps and bounds over the last decade - and so has the role of the IT support team, but many businesses are still not utilising the skills and opportunities available to them.
What is the role of IT support?
Traditionally, technical support in a business covers installing and configuring computer systems, diagnosing hardware and software faults and solving any technical problems that may arise.
But if your businesses is working with an MSP, a Managed Service Provider, you may not be utilising their involvement in your business as you could be.
Technical operations
MSPs handle technical operations on a daily basis so businesses and organisations can focus on delivering their products and services without worrying about extended system downtimes or service interruptions.
But they can also support employers to map out their IT infrastructure and anticipate the need for developments in processes and functions to improve operations and drive the company forward - increasing productivity and efficiency and boosting growth.
IT infrastructure to drive business growth
Daniel Ellis, CEO at EPX Technical Services, explains that planning for how a business is changing and working alongside your IT team to do that will produce much more effective results.
He said: “We had a company that emailed our support team to set up 10 new users to their VPN, which our team completed for them but a few weeks later they requested 10 more but we knew that would result in an extremely slow system, so we asked them why they were requesting so many VPN users.
Getting the best out of the IT team
“The company had in fact moved to less office-based employees and more homeworking and they were connecting nearly all staff to VPN over the broadband, which essentially meant productivity was affected across the board due to the performance of that broadband.
“If the company had come to us and explained that they were moving towards a hybrid way of working we could have worked with them to create an IT plan that would have boosted the productivity of staff and the way the business was working, rather than holding it back.”
EPX aims to understand client’s business challenges and we know that organisations need a trusted partner to handle business-critical IT that is aligned to their company vision and take it to the next level.
Get Help To Get The Best Out Of Your Team
For more information or advice, book a free consultation with a member of our team about how we work as an MSP and as a trusted partner.JTNDZGl2JTIwaWQlM0QlMjJzbGlkZUJ1dHRvbiUyMiUyMGNsYXNzJTNEJTIyc2lkZS1idXR0b24lMjIlM0VHZXQlMjBJbiUyMFRvdWNoJTNDJTJGZGl2JTNF
