Outsourcing Your IT Support does not need to be hard or difficult
For any business it’s a tough decision when you decide between keeping your IT Support in house or going down the path of using a professional Outsourced IT Support company.
At EPX Technical Services we have over 15 years’ of experience in the IT Support industry and 1000’s of businesses rely on us on a daily business to support their IT Systems and provide Business Technical Services. To help you make the decision to move to a fully managed Outsourced IT Solution easier, we have compiled some key facts for you to consider, understand and make the right choice for you.
- Reduce Your IT Support Costs
Typically an average IT managers salary can range from between £30k - £40k per annum plus benefits and on-going IT skills training to keep their knowledge up to date and certifications valid.
Some smaller businesses are not able to employ such a person and rely on an in house member of their team who knows a little, but really is not an IT professional.
This often results in downtime and valuable business hours tied up trying to fix a problem they know little about or understand. The potential cost to the business in periods of downtime is a loss of productivity and a key member of the team not focusing on growing your business.
How much this costs can only be measured in the cost of lost production and overtime to catch up and fix the error – not to mention the time spent waiting and not able to continue with their work.
“Outsourced IT Support will significantly reduce your costs with a fixed monthly IT Support cost that ultimately saves you money”
- No in house IT Knowledge
We all know someone who knows a bit about computers, and we all know businesses who use this exact philosophy to manage their IT Systems with devastating results.
A little knowledge can be dangerous, a well known quote that really is true in this case. Most businesses heavily rely on their IT systems, and we find they do not have the expertise in house or the funds to justify a dedicated IT person on the staff.
When you have a critical failure, and lets face it hard drives fail, computers stop working and networks stop talking to one another. The cost to fix this type of emergency with no experts on hand could cost you your business.
“Using Outsourced IT Support services gives you a managed helpdesk you can call and speak to an IT Technician. Our team of skilled IT engineers are on hand to monitor your systems and fix them, sometimes without you even being aware of an issue”
- Supporting your IT Technician
Some businesses will feel more comfortable having their own in house IT technician on site, who they can rely on to do daily jobs and take care of the continuity of their IT systems.
What happens when this person is off ill, on holidays or out of their depth? Perhaps you have a second critical failure when they are dealing with the first one and they get swamped in IT Systems overload. Have you ever considered they may be out of their depth and suffering from tech overwhelm and not knowing what to do to fix the issue.
“Our Outsourced IT Support gives you access to 25 highly skilled IT Engineers at your disposal, supporting your IT Technician, every day. What difference would that make to your business?”
- IT Technician Recruitment
Do you really have the time and the IT knowledge to recruit a new member of staff? How do you know if they have the right skill set to support your critical IT business systems.
Recruitment is not the best use of your time and if you outsource to costly recruitment agencies, this exercise has just became a whole lot more costly and time consuming.
“When you use our Outsourced IT Support services you do not need to worry about employing the correct technician to support your business systems. All our engineers are skilled, qualified with the latest up to date industry qualifications and are always on call for you.”
- Your time is Precious
You need to focus on your business on a daily basis, what makes money for you and how can you grow your business. When you have the headache of sorting out IT issues, this is not the best use of your time. More importantly you should be focused on delivering exceptional customer experience and if you’re dealing with a hardware failure of Internet disaster, you are not paying your customers the attention they deserve.
“If you are getting distracted when running your business by dealing with the daily IT business issues then you need to take advantage of our Outsourced IT Support services.”
- Stop your staff wasting their time
How many times have you found a member of staff not concentrating on their core business activities and working on an IT issue, that really is not their area of expertise. Stop wasting time today and creating a mini army of so called IT experts who know little or nothing.
“Less stress, no hassle and peace of mind – this is what our Outsourced IT Support will do for you and allow your staff to focus on running your business”
- Always up to date with Technology
Do you have time to understand the latest IT Technology, follow the trends and keep up to date with a constantly changing IT environment? When advances are made in Cloud Technology, IT Technology and Software, how are you going to know what will benefit your current IT Systems and business operations.
“We work daily with the leading IT Specialists, people like Microsoft, Dell, Lenovo, and Sophos. This means our Outsourced IT Solution has all the latest advancements in technology know how and the latest data from new software hardware and software.”
- Growing your business through technology
When your business grows, does your IT System grow at the same rate? What happens when you consider implementing BYOD (Bring Your Own device) or perhaps your workers want to work from home 2 days a week? How are you going to manage a mobile workforce, enforce security and protect all of your digital assets and access to important business files?
“When you need to provide a solution for external workers and support these workers, you need a flexible Outsourced IT Support partner, one who can work with you to provide this range of additional specialist IT services.”
- When it’s broken we will fix it
Is this your IT strategy, to wait for the hard drive on your business critical server to fail and then you will fix it. The problem with this is, by the time you have found the problem your business has stopped operating and you are now going to experience a costly period of downtime.
“We use the latest technology and monitoring software to provide you with pro active support, isn’t this what an Outsourced IT Support company should do? Our systems monitor your systems 24/7/365, problems can be identified and rectified before they affect your business.”
- EPX Technical Services are here to help
We are here to help grow your business and make the best use of your technology. Our engineers are highly skilled and competent in all the latest technologies, trends and IT know how. This gives you the confidence in using our Outsourced IT Support service to keep your tech running your business.
“Outsourced IT Support is the most cost effective way to mange your IT systems without the tech overwhelm or lack of IT Knowledge. Let the IT specialists look after your IT and you can focus n running your business.”
What happens next
EPX Technical Services pride ourselves on our ability to provide IT solutions that fit you business and meet and exceed your expectations. We provide a whole lot more than just IT support.
When your business grows, we are on hand to grow and support you, providing the technical know how, knowledge, skills and expertise to keep your business supported.
With over 15 years’ experience in the IT industry, we have helped 1000’s of businesses to grow using their technology. To trial our Outsourced IT Support solution today please contact us on 03333 44 11 98 or email info@epx.co.uk
