Simply put, it’s bloomin’ marvellous!
We are a company that truly cares about our employees, and we take great pride in providing a working environment that fosters growth, development and job satisfaction. We are a team of like-minded individuals who share a passion for delivering top-notch IT services to our clients, while also having some good ol’ fashioned fun along the way!
At EPX, we strongly believe in maintaining high standards of service to our clients, while also ensuring a healthy work-life balance for our amazing staff. We offer a range of benefits, including a healthcare scheme with various benefits, paid eye tests, and a hybrid working option that allows you to work from home or the office.
But that's not all! We also like to have a bit of a laugh, so we host a range of social events each year, from company-wide parties to smaller team outings. And for those who excel in their work, we have regular cash awards throughout the year.
But perhaps most importantly, we value the feedback of our staff. We actively encourage our employees to rate their managers and participate in other satisfaction surveys, because we believe that nobody knows more about the company and what we are doing than our staff.
Our latest Training session
At EPX, we understand that customer satisfaction is key to our business success. We know that providing excellent customer service is crucial to keeping our customers happy and loyal. That's why we recently invested in customer service training from Hamilton Mercer.
Hamilton Mercer's customer service training is designed to equip individuals and teams with the skills and knowledge necessary to provide excellent customer service. The training covers a wide range of topics, including communication skills, active listening, empathy, problem-solving, and conflict resolution. It also emphasizes the importance of building strong relationships with customers and maintaining a positive attitude, even in challenging situations.
Our team was impressed with the quality of the content and the expertise of the trainers. The training was interactive and engaging, with plenty of opportunities to practice and apply the concepts in real-world scenarios.
Training has had a significant impact on how we function at EPX. We have become more attentive and responsive to our customers' needs, and we are better equipped to handle challenging situations. We have also learned how to communicate more effectively with our customers, which has resulted in improved customer satisfaction and loyalty.
One of the most valuable aspects of Hamilton Mercer's customer service training is ongoing training and development. We have since implemented regular training sessions to ensure that our team members stay up-to-date with the latest trends and best practices in customer service.
And we paired it with a good time and high spirits!
Get in Touch
So if you're looking for a company that truly cares about you, your development, and your work-life balance, look no further than EPX. Send us your details at info@epx.co.uk, and let's see if we're a good fit for each other!JTNDZGl2JTIwaWQlM0QlMjJzbGlkZUJ1dHRvbiUyMiUyMGNsYXNzJTNEJTIyc2lkZS1idXR0b24lMjIlM0VHZXQlMjBJbiUyMFRvdWNoJTNDJTJGZGl2JTNF
